Q & A : key contacts

We hope you'll find the answers you need, but in case you don’t, please do not hesitate to contact us directly via e-mail. Thank you.

Q: Who do I contact at The Mansion?

A: Everyone here can help you, as we all are trained to wear different hats. However, if it is your first event here, please work with the event manager. For hotel reservations, please contact the hotel manager. We prefer e-mail instead of the phone, simply because there is less misunderstanding when it’s in writing and we can’t always be available to answer your call.

Q: Why is it hard to get through on the phone?

A: If we are in the middle of planning or hosting an event—which is most of the time—we are focusing our resources on perfecting that event. As a result, we aren't always available to answer the phone. Rest assured, this means that when we host your event, you will receive our undivided attention without the distractions of tending to other business. It may be a bit unusual, but we challenge you to find another hotel that is so entirely dedicated to the job at hand. If you can’t get through, please leave a message; someone will get back to you as soon as possible.

Q: How do I get my questions answered?

A: It is difficult for some people to fathom—especially when you are not a member yet—that we only use email to do this, and that for non-members we can't guarantee a speedy reply, even to those emails. But because of our policy to take care of our members as our priority—and to focus on executing the events at hand flawlessly—we have been successful. But hang with us. We will get to you and if you become a member, you will also "Get It!"