Q & A : payments & deposits

Q: If I cancel my event for any reason, do I get my deposit back?

A: Your deposit is non-refundable, non-transferable. If you cancel your event, regardless of the reason, you lose 100% of your deposit. That’s why we tell our guests to please be absolutely sure this is the right place for your event—as well as the right date.

We don’t mean to be “mean,” but we are a non-profit organization that relies heavily on hosting events to stay in business. If we refunded your deposit—even for a legitimate reason—we would be setting a precedent that could adversely affect our ability to serve others in the future.

Q: Why should I give you a non-refundable, non-transferable deposit?

A: You’ll find that this is common practice at the majority of hotels and upscale function facilities. Simply put, by securing a specific date with your deposit, you’re forcing someone else who wanted to use The Mansion at that time to go elsewhere. If you cancel, we essentially lose both opportunities.

Q: What are your terms for deposit and balance of costs?

A: We require a non-refundable, non-transferable deposit for all events. The deposit amount depends on the type of event (e.g., conference, wedding, lunch, breakfast, afternoon tea, dessert celebration) the number of people, and the time of day. Ninety-five percent (95%) of the estimated cost for the event is due when the contract is signed. The balance is due on the day of the event.

Q: Do you accept credit cards?

A: We accept cash, checks, VISA, MasterCard, American Express and Discover.